FREQUENTLY ASKED QUESTIONS
Welcome to www.versascrubhub.com. We are committed to providing you with the best shopping experience and aim to answer various questions you may have. Below is our “Question Clause” covering common customer questions and related solutions.
- FAQ
1.1 How do I place an order?
You can check the status of your order by browsing our website, selecting the desired cleaning brush products, clicking “Add to Cart”, and then following the on-screen instructions.
1.2 How to check the status of my order?
You can log in to your account to view the order history and status. You can also find the order tracking link in the confirmation email.
1.3 How to cancel or modify an order?
Please contact us as soon as possible by email within 24 hours after you place your order to request a cancellation or modification of the order. After more than 24 hours, the order will enter the processing stage and may not be changed. - Payment-related questions
2.1 What payment methods are accepted?
We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard and American Express) and PayPal.
2.2 Is my payment information secure?
Yes, our website uses SSL encryption technology to protect your payment information. Your privacy and security are very important to us. - Shipping and Delivery
3.1 What is the estimated delivery time?
Generally, orders will be processed and shipped within 3 business days after payment confirmation. The specific time may vary depending on your region and the selected shipping method.
3.2 Can I track my order?
Yes, you will receive an email with a tracking number after the item is shipped. You can use this number to track the package on the corresponding courier website. - Returns and Exchanges
4.1 How to apply for a return?
If you wish to return an item, please contact us by email within 30 days of receiving the item, providing the order number and the reason for the return. Make sure the item is unused and in its original packaging.
4.2 Can I exchange an item?
Yes, you can request an exchange within 30 days of purchase. When requesting an exchange, please follow our return procedure and let us know the product you wish to exchange. - Product Information
5.1 Are the products guaranteed?
Yes, each of our multi-purpose cleaning brushes comes with a 1-year warranty, which covers manufacturing defects.
5.2 How can I get more product information?
You can visit the product page to view product descriptions, specifications, and customer reviews. For additional information, please contact us via email. - Customer Service
6.1 How can I contact customer service?
For assistance or any questions, please contact the customer service team directly via the following:
● Email: sunnydale@versascrubhub.com
6.2 What are the working hours for customer service?
Our customer service team is open daily from 09:00 – 18:00 (GMT). If you are outside of working hours, please send an email and we will respond to you on the next business day.
Thank you for choosing www.versascrubhub.com! We look forward to providing you with excellent products and services. If you have any further questions, please feel free to contact us.